IT Maintenance #1 in Spain
On-site and remote IT maintenance for businesses in Madrid and across Spain that want a high-quality, accountable service. We integrate as your own support department.
Guaranteed Quarterly Visits
With on-site maintenance we visit your offices every quarter to carry out preventive work.
Flat Rate, No Surprises
Your costs under control: you’ll never have surprises or unexpected items on your monthly invoice.
No Lock-in Contracts
Free contracts with no lock-in commitment or termination fees.
First Month Free Trial
We like you to see how we work before hiring us. It just makes sense!
We Only Ask One Thing: that You Compare Us
Before signing your IT maintenance, compare us with the different options on the table. Then the decision is entirely yours. Our contracts take full responsibility for your IT, with exceptional treatment, very fast response and highly experienced technicians.
You Don’t Hire a Technician: You Hire a Team
A group of professionals working together on your project. Specialists in IT and cybersecurity, so every technical action also strengthens your company’s security.
Phone Helpdesk
Immediate phone support with a pool of qualified technicians to resolve issues on the spot.
Assigned Lead Technician
Always the same technician dedicated to your account, plus a back-up technician for absences and holidays.
Advanced Specialist Technicians
Experts in systems, cybersecurity, networks and cloud to resolve the most complex issues.
Account Manager
A manager who ensures service quality, optimizes it and resolves any strategic matter.
On-Site Visits, Guaranteed Quarterly
In all our contracts we visit your company every quarter, guaranteed. We don’t wait for something to break: we get to know your business, your employees and their procedures in depth, strengthen the bond with your technician and carry out preventive work.
Our Own Technical Call Center
We have a large group of in-house technicians at our office for immediate phone support. They take your call and resolve the issue on the spot; if that’s not possible, they escalate it to your dedicated technician for on-site presence. Issues are resolved in record time.
Incident Ticket Log
We log every technical incident and give you access to the portal so you can monitor our service in real time: status, times and full traceability of each case.
Everything Your IT Maintenance Includes for Your Company
Unlimited Support Hours
We include all the hours needed until the client’s problem is solved.
On-Site Assistance in 4 Hours
On-site attention within an average of 4 hours from the report. Immediate if urgent.
Phone Helpdesk
A group of phone-support technicians for faster response to incidents.
Always the Same Technician
The same technician always assists you, for personalized service and better knowledge.
Employee Support
Guidance and usage advice on the standard common software for employees.
Initial Tune-Up
We carry out a free review of your infrastructure at the start of the contract.
Specialized Technicians
Specialists in the latest cloud, networking, security, WiFi technologies, etc.
100% Integration
We integrate as your IT support department and take care of everything.
Mobile Devices
Setup of email and corporate apps on iPhone, iPad, Android and Windows.
Backup
A technical department specialized in managing and supervising your backups.
Periodic Reports
Periodic technical reports on the status and recommendations for your infrastructure.
8x5, 12x5 and 24x7 Services
Support with hours tailored to your company’s real needs.
Hardware & Software Sales
We supply all the hardware and software you need, at very special prices.
Replacement Equipment
We lend temporary replacement equipment while yours is repaired or replaced.
Ticket Console
Centralized incident platform with traceability and SLA, Quality ISO.
Proactive Monitoring
We watch your systems preventively to detect and resolve incidents before they affect you.
Where Good Support Is Measured: Time
We answer your call instantly and, if on-site presence is needed, we guarantee on-site assistance within 4 hours on average. With unlimited hours, the same technician as always and preventive quarterly visits.
Choose the Plan That Fits Best
IT maintenance plans for businesses with no lock-in, a free first month trial and the option of 24x7 support.
Remote Plan
SME Plan
Enterprise Plan
IT Maintenance Across Spain
Coverage in Madrid and across Spain, including the Balearic and Canary Islands. Wherever your offices are, we provide our IT maintenance services.
We Centralize Your Support
We centralize support and full IT management of all your offices from a single point.
White-Label Integration
We integrate into your company as WHITE-LABEL IT to be your IT department.
Local Technicians by Area
We have technicians in every area so on-site assistance is as immediate as possible.
A Group of Professionals at Your Service
You don’t just hire a technician: you hire a team working together to give you a high-quality service.
A Company You Can Trust
We Comply with GDPR
We protect the privacy of your personal data.
We Meet Standards
Aligned with Quality, Information Security standards, etc.
We Comply with OHS Law
We comply with the occupational health and safety law.
Liability Insurance
Civil liability insurance for your peace of mind.
Your Infrastructure, in the Cloud
Managed servers, desktops, backup and telephony. Each service with its own specialized page.
We Answer Your Questions
What is IT maintenance for businesses?+
It’s the service that keeps all of a company’s technology running: user support, computers, networks, servers and backups, with preventive and corrective attention.
Do you provide IT maintenance in Madrid and across Spain?+
Yes. We provide on-site and remote service in Madrid and across Spain, including the Balearic and Canary Islands, with local technicians by area.
How much does IT maintenance for a company cost?+
With a flat monthly rate with no surprises, tailored to the number of devices and users and the service level (8x5, 12x5 or 24x7). The first month is a free trial.
How quickly do you respond to an incident?+
Phone support is immediate (average wait under 30 seconds) and on-site assistance is within 4 hours on average, immediate if urgent. For continuous coverage we offer 24-hour IT support.
Do I have to commit to a lock-in period?+
No. Contracts have no lock-in or termination fees, and the first month is a free trial.
Will I always be helped by the same technician?+
Yes. You have a lead technician assigned to your account, plus a back-up technician for absences and holidays.
GRUPO LINKA provides IT maintenance for businesses: proactive support, management of devices and networks, and an outsourced IT department. We are a Fortinet Expert Partner with our own 24/7 SOC (Spartan SOC), certified in ISO 27001 and with ENS High Level accreditation, and we provide service across Spain.