Remote IT Support for Businesses With No Travel
Remote IT support for businesses with our own technical call center and secure remote control. Don’t worry about the technical side: we resolve every incident for you, on the spot and without anyone having to travel.
Immediate Remote Resolution
We take your call and resolve the incident on the spot via secure remote control.
Unlimited Hours
We include all the hours needed until the client’s problem is solved.
Our Own Technicians in Madrid
An in-house team at our headquarters, highly qualified technically and personally.
All Schedule Formats
Availability in every support format: 8x5, 12x5 or 24x7.
From Incident to Solution, in Minutes
You Alert Us
You call our call center or open a ticket. A qualified technician assists you immediately.
Secure Remote Connection
We connect to your device securely and encrypted, with your authorization, to diagnose.
We Resolve
We solve the incident on the spot. If it requires a presence, we escalate it to on-site support.
Report & Traceability
We log the incident, its solution and the SLA times, with Quality ISO traceability.
Two Support Tiers One Call Away
We provide a Tier 1 and Tier 2 technical call center to your employees or clients via phone support and remote control, with our own technicians based at our headquarters in Madrid.
Tier 1 Support
Support for IT/Helpdesk departments and resolution of the most common user incidents.
Tier 2 Support
Advanced technicians for server configuration, security, networks and process virtualization.
We Integrate as White Label
We integrate into your company as white label, creating an exclusive IT department that adds value to your product or service. To your clients and employees, we are your own IT team.
You Relax: We Solve It for You
Don’t worry about the technical side: we resolve every incident for you. The maintenance includes all the hours needed to solve the problem, with no surprises on your invoice.
All Your Remote IT Support
Secure Remote Control
Encrypted connection to your employees’ devices, only with their authorization.
Phone Assistance
Our own technical call center for a fast response to any incident.
Employee Support
Guidance and usage advice on the standard common software.
Mobile Devices
Setup of email and corporate apps on iPhone, iPad, Android and Windows.
Backup Supervision
Management and supervision of your backups by a specialized team.
Periodic Reports
Technical reports on the status and recommendations for your infrastructure.
Ticket Console
A centralized portal to monitor the service in real time, with SLA and Quality ISO.
Flexible Hours
We adapt to your schedule: 8x5, 12x5 or 24x7, according to your company’s needs.
Remote IT Support for Businesses, With No Distances
We serve companies in Madrid and across Spain, including the Balearic and Canary Islands, wherever you are. Remote IT support gives you the fastest possible response without waiting for a visit, and when a physical presence is needed, we combine it with our on-site support.
We Answer Your Questions
Is remote support secure?+
Yes. We connect via encrypted remote control and always with the user’s authorization.
What if the incident needs a physical presence?+
We resolve it remotely whenever possible and, when needed, escalate it to on-site support.
What hours do you cover?+
We adapt to you: 8x5, 12x5 or 24x7 according to your company’s needs.
We Fix It Without Setting Foot in Your Office
Our team connects to your device through an encrypted tunnel , always with your authorization, and resolves the incident on the spot. The fastest possible response, without waiting for a visit.
GRUPO LINKA provides remote IT support for businesses, resolving incidents with no travel. We are a Fortinet Expert Partner with our own 24/7 SOC (Spartan SOC), certified in ISO 27001 and with ENS High Level accreditation, and we provide service across Spain.