24-Hour IT Support for Businesses
24 hours means 24 hours: assigned on-call staff and remote and on-site response, whatever the hour.
Our 24-hour IT support is a real, high-quality service, no traps and no tricks. Assigned on-call IT staff for each client, with immediate remote and on-site response, whatever the hour… whatever the day.
Assigned On-Call Staff
On-call IT technicians specially assigned to each specific client.
Guaranteed 4-Hour SLA
Real 24h support is measured by response time. Ours: 4 hours.
Weekends & Holidays
Highly qualified staff throughout the week, including weekends and holidays.
Remote & On-Site Response
We guarantee immediate remote and on-site response, whatever the hour, whatever the day.
Real 24-Hour IT Support
Some companies offer this service… but then respond with excuses and finally show up the next day, or even the next working day. Ours is real.
Your On-Call Technician, Assigned to Your Account
It’s not an anonymous call center. We assign on-call IT staff to each client, technicians who already know your infrastructure and respond immediately, whatever the hour, whatever the day.
Monitoring & Response, at Any Hour
On-Call Technicians per Client
On-call IT staff specially assigned to each client, who already knows your infrastructure.
Infrastructure Monitoring
We watch your systems to receive early IT alerts and act before the incident.
4-Hour Commitment
A commitment to response and on-site assistance within a guaranteed 4 hours.
Incident Portal
We log all incidents and give you access to the portal to monitor the service in real time.
Quality ISO Traceability
Management of responses, solutions and SLA times, with traceability of the resolution of your incidents.
Periodic Reports
Periodic reports of your company’s incidents for a complete view of the service.
4 Hours. Not One More Excuse
Real 24h support is measured by response time. Ours is a commitment to on-site assistance guaranteed within 4 hours, and immediate remotely whenever possible.
We Adapt to Your Schedule
We can adapt to your schedule needs, not only with 24-hour support but also in other formats.
Support during office hours, the five working days of the week.
An extended twelve-hour day, Monday to Friday, for companies with more activity.
Total coverage: 24 hours, 7 days a week, holidays included.
We’re Where You Need Us
We offer IT service coverage in Madrid and across Spain, including the Balearic and Canary Islands. We are able to work in hours where others can’t reach, so you always have a service adapted to your needs.
We Answer Your Questions
Does "24 hours" really mean 24 hours?+
Yes. We have on-call staff assigned to each client, with remote and on-site response at any hour, with no excuses or next-day waits.
What response time do you guarantee?+
A commitment to on-site assistance within a guaranteed 4 hours, and immediate remote response when possible.
Do you cover nights, weekends and holidays?+
Yes, all 7 days a year. We are able to work in the hours where others don’t reach.
Will I have a fixed assigned technician?+
Yes. We assign on-call IT staff to your account, technicians who already know your infrastructure and speed up every resolution.
What areas do you serve?+
In Madrid and across Spain, including the Balearic and Canary Islands, combining immediate remote response with on-site support.
GRUPO LINKA offers 24-hour IT support for businesses, with real uninterrupted attention. We are a Fortinet Expert Partner with our own 24/7 SOC (Spartan SOC), certified in ISO 27001 and with ENS High Level accreditation, and we provide service across Spain. This service is part of our IT maintenance: if what you need is 24/7 security, it’s covered by our SOC as a Service within managed cybersecurity.